Refund Policy

This Refund Policy outlines the terms and conditions under which Moxi Mimi accepts product returns.

REFUND ELIGIBILITY

Returns are accepted within 21 days of the order date. To be eligible for a return, all item(s) must meet the following criteria:

Item(s) must be in original condition, including being unworn, unwashed, and unscented

All original tags must be attached and intactItem(s) must be free from all signs of wear, including but not limited to makeup stains, deodorant marks, body odor

Item(s) must be returned in the exact condition received

Item(s) that do not meet the above conditions will not be accepted and will be returned to the sender at the customer’s expense.

Customers are responsible for return shipping costs to our facility in Canada. Shipping fees from the original order are non-refundable.

REFUND OPTIONS

Customers may choose between two refund methods:

STORE CREDIT

No restocking fees will be applied

Recommended for customers wishing to exchange for a different size, color, or style

ORIGINAL PAYMENT METHOD

Returns refunded to the original form of payment will be subject to a $14 USD restocking fee per item

The restocking fee covers the cost of returning the product to inventory in accordance with Moxi Mimi’s quality standards.

NON-RETURNABLE ITEMS

Items marked as final sale, pre-order, or otherwise indicated as non-returnable at the time of purchase are not eligible for return or refund.